Peace of mind
Buying a new car can feel like a daunting experience for some. Which car do I buy? Which garage do I use? Will they give me a fair price for my part exchange? Will I have to haggle to get a good deal? What if something goes wrong with the car?
More recently another question to consider......is it safe to buy a car while there is the risk of COVID-19? We have worked hard to ensure our premises comply with Government Guidance on managing COVID-19 and in fact go beyond the Government recommendations. Our staff are trained in new working practices to ensure the safety of themselves and our customers. Despite restrictions being lifted on 19th July we have decided to continue with some of our safety procedures:
2M distancing rule throughout the business with clear signs and directions for all staff and customers, Perspex sneeze screens are fitted to desks and reception areas, staff wash their hands regularly and have their temperature taken daily, customer facing staff may wear face coverings in more confined spaces, antibacterial gel stations throughout the premises, all touch points cleaned with antibacterial products, we are encouraging an appointment system, vehicles sanitised with ozone prior to any collection or delivery.
We have a great team at First4car who are all committed to providing excellent customer service and reassurance to our customers. Our staff believe in selling a car that's right for each individual customer at a competitive price, as well as giving a fair price for a part exchange. This peace of mind is important to us and is demonstrated in various ways:
We have agreed to adhere to the AA Dealer Charter, the AA Dealer Promise. These are guidelines to help customers feel confident in the purchase of a used car. We are audited by the AA to ensure we abide by these guidelines.
We are a West Yorkshire Trading Standards Approved Dealer. We have received the Excellent Customer Service Award for 2016, 2017, 2018, and 2019 by Trading Standards. We are audited regularly by Trading Standards to give our customers peace of mind they are visiting a trustworthy car retailer.
We have been awarded the 'Highly rated Customer Choice' award by Autotrader for the last 5 years for our great customer service.
Our customer reviews and returning customers speak volumes. Please see more than 970+ reviews rated 4.9 out of 5 on Autotrader as well as many more on other sites.
For greater peace of mind we offer an extended warranty with every car purchased starting at 3 months up to 3 years with the award-winning company Autoprotect.
Auto protect are a market leading warranty company protecting hundreds of thousands of drivers around the UK, Europe and South America. Their warranty product "Customer Protect" boasts a highly comprehensive package covering mechanical and electrical parts such as Air conditioning, Clutches, Turbo and many more. The cover can start at the end of a manufacturer's warranty, and the price of the warranty purchased can even be added to your finance deal! Please ask a member of staff for more details on how these warranties could be of benefit to you.
Lastly in association with Autotrader we will will give you a guaranteed price online in minutes for your part exchange. There is no obligation and the price is fixed for 7 days (subject to the information you give being accurate). With remote purchase, we can continue to happily accept your part exchange even if your car is being delivered.