Customer reviews of First4car.com

By Julia M on 05 January 2020 | Verified purchase

I found the exact car I wanted, it was the right colour, the right spec, the right transmission, great mileage, one owner, the right interior, the right size engine. BUT it was 90 miles away, which was quite daunting. I’m a female, with some car knowledge having grown up with a mechanic as a Dad. So, I made the call. Spoke to the salesman, who couldn’t do enough. I needed the car quickly as I was in a courtesy car after my neighbour wrote off my car. I called on Saturday, caught 3 trains on Sunday. Salesman picked me up from the station in my prospective car. I was a cash buyer, so had to call the bank to make the payment which happened in minutes. I arranged the 5 day drive away insurance whilst there. Car got taxed online. Couldn’t have asked for more really. The salesman I had is the man, if you decide to visit, and you’re lucky enough to get him, he will really go out of his way for you, as I’m sure would all the others!!!!!

Reply from First4car.com on 06/01/20

Julia wow what a fantastic detailed review, thank you so much. Our reviews are really important to us so thank you for taking the time to leave your comments. Your salesman Ian is our longest serving member of staff and always goes that extra mile for his customers. We are fortunate to have very like minded staff at First4car who all work extremely hard to ensure their customers receive a great experience. We very much hope to see you again in the future. Thank you for choosing First4car.

By michael E on 04 January 2020 | Verified purchase

From start to finish first class service from first4cars would highly recommend nothing was any trouble

Reply from First4car.com on 05/01/20

Thank you for taking the time to leave us a 5 star review we aim to please. Enjoy your new car.

By caroline C on 01 January 2020 | Verified purchase

Really helpful, dealt with the paperwork efficiently and great at explaining everything involved. Would definitely recommend

Reply from First4car.com on 02/01/20

Happy New Year Caroline and thank you for your recommendation. We hope you're enjoying your new car and look forward to seeing you again in the future.

By jennifer C on 29 December 2019 | Verified purchase

Excellent and easy service from start to finish. Steve was so helpful and friendly and answered all our questions with ease. We were able to agree on a reasonable part exchange price for our vehicle and the tax was even sorted for us. I would definitely recommend Firsr4Car. Thanks

Reply from First4car.com on 29/12/19

Thank you Jennifer for taking the time to leave a review at this busy time of year. It's always great to hear our customers are happy with the service they have received. Wishing you a Merry Christmas and Happy New Year.

By Talitha C on 29 December 2019 | Verified purchase

M helped me through out the process. Very friendly atmosphere. I felt welcome and I bought my dream car from them. I am a happy customer. I will recommend my friends and family to this garage its first class service from First Cars. Try them you will never go wrong. I tried other car sales before but I couldn't believe how they answered me when I tried to enquire about the car I wanted. It was easy and straightforward with M . I felt at home and I was treated the way customers are meant to be treated. Keep up the good work guys. I know where to go for my next one in 3 years time. Talitha

Reply from First4car.com on 29/12/19

Thank you Talitha for a great 5 star review. We believe our standard of customer care is what stands us above the competition so it's great to hear this is your opinion too. Thank you for choosing First4car and we very much look forward to seeing you again in the future.

By Julia L on 23 December 2019 | Verified purchase

Salesmen were friendly, and accommodating as we travelled a long way for the car. They kept all promises regarding valeting, MOT, and the agreed deposit. The condition of the vehicle was immaculate and as described.

Reply from First4car.com on 23/12/19

Thank you Julia for leaving a great 5 star review. We’re so glad you thought the long journey was worth it to collect your lovely new car. We hope to see you again when it’s time for an update. In the meantime Merry Christmas to you and your family from all of us at First4car.

By matthew A on 21 December 2019 | Verified purchase

Quick and Easy from start to finish. Our salesman was great with our young family and a straight forward dealer. No pressure sales and a great car at a great price.

Reply from First4car.com on 22/12/19

As a family run business we love helping families buy their new car in a relaxed family friendly atmosphere. Thank you for choosing First4car and we wish you a Merry Christmas!

By Daniel F on 19 December 2019 | Verified purchase

Excellent service, really helpful. I will definitely get a car from first cars again. the sales man couldn't of been more helpful.

Reply from First4car.com on 20/12/19

Thank you for taking the time to leave a 5 star review Daniel. Our salesmen try their up-most to be helpful to every customer who walks through our doors, so reading that you're experience was as we hoped it would be is great! We hope to see you again soon!

By rebecca H on 19 December 2019 | Verified purchase

My family went to view the car before I had chance to. They came home to tell me the salesman was extremely helpful, kind and not pushy! Which is what you need when viewing a car. I then visited the car that night and test drove the car, my salesman gave me a lot of freedom and he made me feel very important. We then purchased the car that day. Overall extremely good experience thanks to the salesman.

Reply from First4car.com on 19/12/19

Thank you Rebecca, your salesman Ben is a genuinely nice guy, there’s no put on or pretence hence his customers love him! We’re very fortunate to have him in our team! He provides an excellent service again and again so it’s great to hear your account of your experience. We wish you a very merry Christmas and we hope to see you again in the future.

By stephen T on 17 December 2019 | Verified purchase

Excellent garage and very friendly service from start to finish. Highly recommended & would use again.

Reply from First4car.com on 17/12/19

A high recommendation Steven that's fantastic to hear thank you. It's always great to hear we've provided a great service to our customers. Thank you for choosing First4car and we look forward to seeing you again in the future. Merry Christmas to you and your family.