Customer reviews of First4car.com

By DAVID H on 30 July 2019 | Verified purchase

Having recently bought a car from First 4 Car I can say that I was highly satisfied with the knowledge of the people there and their friendly courtesy with no hassle. The whole transaction was painless and I was kept up to date throughout by telephone and email. However, there were two small problems - 1, there were so many cars on a comparatively small site that it was difficult to pass between them let alone get into one, and 2, there was no courtesy coffee / tea machine for customers!!

Reply from First4car.com on 31/07/19

Thank you David for your feedback. We take on board the fact that parts of the forecourt can be difficult to get around easily. We do hope that any cars you wished to see in detail were moved for you into an area where there was more space. We are a busy retailer so space is at a premium! We have made the decision to not have a tea/coffee machine and instead offer our customers a fresh drink. It’s great to see you have given First4car a 5 star rating. Thank you for your business and we hope to see you again in the future.

By jason B on 30 July 2019 | Verified purchase

Ive just bought my second car with First4car and can say they were really friendly and helpful. I couldn't have asked for a more professional easy car buying experience. Thank you so much.

Reply from First4car.com on 31/07/19

We love seeing our customers again when it’s time for them to change their car. Thank you for returning to us. You were a pleasure to deal with once again.

By sajid N on 30 July 2019 | Verified purchase

Ben and Ian provided a great professional service very honest and the car I bought is exactly how they described i will definitely be going back there for my next car

Reply from First4car.com on 31/07/19

Thank you Sajid for your 5 star review. It’s great to hear you’re happy with your new car and we look forward to seeing you again in the future.

By CAMRLIA V on 30 July 2019 | Verified purchase

Brilliant services!! Amazing costumer service!! IAN the salesman, a top man!! First of all ... i went to look at a Volvo V40... it was in their showroom and after i had a good glance at it Ian came to assist me. I liked that they did not put any pressure in me... let me look at the car in my own pace and only after they came to help me with more info about the car. I nagged Ian with phone calls for a few days and each time top costumer service from him. Went a few days later to buy it and the hole team was amazing waiting for me to complete the sale(was way after their closing time) without feeling any pressure! Great range of quality cars saw there... and my choice exceeded my expectations! I highly recommend First4car.com!!! Great guys!!! Will definitely recommend them to my friends Thanks guys, thanks Ian !!!

Reply from First4car.com on 30/07/19

Wow what a glowing review! Ian's customer service skills are second to none we have to agree. We are very fortunate to have staff that all really care about our customers experience. Thank you for choosing First4car and we hope to see you again when it's time for an update.

By Sue W on 27 July 2019 | Verified purchase

excellent customer service from start to finish, pleasant staff.

Reply from First4car.com on 28/07/19

We pride ourselves on delivering first class customer service from start to finish Sue and are delighted when this is recognized. We are pleased that you enjoyed your experience here at First4car and look forward to seeing you in the future.

By francesco P on 26 July 2019 | Verified purchase

Very polite and friendly people! Excellent customer approach and service. Ready to listen and help and aim to the point. Concrete! And Mr Dean has been so kind, helpful, expert and professional! The new car is very nice and clean! Everything was fast, not stressing or pressure at all. So grateful, really. Many thanks Dean

Reply from First4car.com on 27/07/19

A 5 star review! Thank you Francesxo. We are delighted that you love your new car and happy with the service that you received. We do try to take the stress out of the car buying experience and are naturally delighted when this is achieved. Enjoy your new car and we hope to see you again in the future.

By mitchell T on 25 July 2019 | Verified purchase

Salesmen were really helpful, changed the car I wanted last minute for me and sorted me out. Good on the phone and answered all questions.

Reply from First4car.com on 26/07/19

Mitchell it's never an easy decision to choose the right car for you, so we totally understand a last minute change of heart! It's fantastic to hear that our salesmen were great in helping you as much as possible with your questions, and we really do hope to see you in the not so distant future!

By jonathan T on 25 July 2019 | Verified purchase

Great from start to finish - very informative and helpful with our 2nd hand Seat Ibiza purchase. Would highly recommend.

Reply from First4car.com on 26/07/19

Jonathan it's absolutely fantastic to hear that you had a great experience with ourselves, we hope to see you again for your next car!

By shannon W on 20 July 2019 | Verified purchase

Great experience, I love my new car! Not pushy, welcoming and accommodating.

Reply from First4car.com on 20/07/19

You love your new car....... that’s fantastic! We love to hear our customers are excited and happy with their purchase! Thank you for choosing First4car. We’d love to see you again in the future.

By Kenneth L on 20 July 2019 | Verified purchase

Hi I got my hyundai tucson with first4car, the salesman made the experience run smoothly and made purchasing our car easy, despite some hiccups along the way, he did everything he could to get us our car which was appreciated very much, he was friendly and approachable which allowed us to have a comfortable experience when buying our car as he made everything clear and easy to understand. We are very happy with our car and would definitely recommend first4car

Reply from First4car.com on 20/07/19

Kenneth thank you for your 5 star review and high recommendation. We’re really pleased you are happy with your purchase as well as the service you received. Thank you for choosing First4car. We hope you’ll return when it’s time for an update.