Customer reviews of First4car.Com West Yorkshire Trading Standards Audited Motor Dealer

By Anthony J on 16 February 2018 | Purchase not verified

I had a fantastic experience with this company recently. I inquired about two cars and very quickly they were back to me explaining availability and test drives. When i got there they let me go straight out with the car i wanted with no fuss. I had some trouble getting finance due to an issue I didn't know about, but Dean was spot on and helped me through it all till i got what i needed. The transaction was smooth on handover day, with everything explained. My new car now has a brand new MOT and i couldn't be happier. Thanks!

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 17/02/18

Thank you so much for taking the time to leave such a good review Anthony. Here at First4car it is our aim to ensure that all customers have a great experience when purchasing their new vehicle. We are delighted that you are happy with the service that you received and your new car. Happy motoring.

By Darren N on 31 January 2018 | Purchase not verified

What can I say but what a great car dealer. Mark Pickering sold me a Nissan quasqai. Although there was a slight fault with the car after picking car up which wasn't his fault Mark sorted everything out for me and gave me a courtesy car until car was fixed and kept in touch with me everyday with updates and only took 48 hours to sort out. Will be telling all my friends and family about on how professional and not pushy unlike other dealerships I've been to. 10 out 10 car dealership and especially Mark who made everything smooth sailing. Will defiantly would advise anyone to take trip over to there dealership in Leeds . Best prices Best customer service Best dealership Best range of used cars in Leeds by far. Thank you

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 02/02/18

Wow Darren what a fantastic review! Thank you so much for being so understanding while we got your car 100% for you. We understand how difficult it can be to manage without your vehicle so we know how important it is to offer a courtesy car. Good communication we have found is definitely the key to a good outcome. It’s great to hear you found your overall experience was so good and of course you are happy with your car. We look forward to seeing you again when it’s time for an update.

By Steve W on 01 January 2018 | Purchase not verified

Fantastic choice of vehicles, extremely knowledgeable and helpful staff. Really pleased with my new car and fully recommended this garage for anyone looking for a new car.

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 02/01/18

Thank you Steve for taking the time to leave a review. We're really pleased you are happy with your new car as well as your car buying experience. We look forward to seeing you again.

By Peter T on 07 December 2017 | Purchase not verified

From the first phone call to collecting the car was handled very professionally. I had to travel to Leeds from the Midlands, and was picked up from the railway station. The salesman gave me a very thorough rundown on the car, and then sorted out the paperwork very quickly. Car is a Focus Titanium X with very low mileage and is extremely well equipped, even came three quarters full of fuel. Even though First4cars is some distance away, I would certainly deal with them in the future. Thank you.

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 08/12/17

Thank you Peter for the great review. We're really pleased you felt it was worth the trip from the Midlands for your new car. You know where to come when it's time for an update!

By kevin w on 06 November 2017 | Purchase not verified

Would like to say never had a better experience of buying a car than I did when I brought my Astra from first4cars. Ian was very very helpful from start to finish and nothing is too much. Cant recommend them more. Thanks very much guys. Regards

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 10/11/17

Thank you Kevin for a great review. We pride ourselves on our high level of customer service. Big pat on the back for Ian for providing a great service. Happy motoring Kevin and we look forward to seeing you again when it’s time for an update.

By Vytautas P on 30 October 2017 | Purchase not verified

Very easy to find, fast and efficient car sales company. Very pleased with my purchase.

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 31/10/17

Wow........ brilliant! This is exactly the experience we aim for every single day with every single customer. Thank you for taking the time to leave a review and we hope to see you again when it's time for an update.

By Thomas M on 14 October 2017 | Purchase not verified

I was lucky enough to pass my driving test first time and my Mum suggested First4 car . We went to look and they were really helpful giving me advice and guidance about cars. We bought a Fiesta and I am really pleased with my first car and I would recommend First4car .

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 16/10/17

Thank you Thomas for taking the time to leave a review. We are really pleased you are happy with the service you received at First4car. We believe in treating every customer as an individual and finding the car that is right for them is really important. We hope you enjoy your new found freedom and you know where to come when it's time for an update!

By Rachael G on 21 September 2017 | Purchase not verified

Brilliant service from the start, really helpful but nothing pushy, left to make a decision. Mark dealt with everything from start to finish perfectly and I drove the car away within 24 hours of purchasing. Recommend to anyone and will definitely go back.

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 22/09/17

Thank you Rachael for taking the time to leave a review. Mark will get a big pat on the back! Sounds like just the standard of service we strive for. We believe buying a car should be an enjoyable experience. We look forward to seeing you again in the future.

By Chantelle D on 28 June 2017 | Purchase not verified

I really wouldn't recommend this place at all. I was interested in a audi a3 taken for a test drive, bought the car with in 2 to 3days and Steve said it would be ready to pick up on the Monday! Everything in order and working,As Monday came I didn't hear anything as it got mid day I was very curious as to what was happening. Only I now had to go out of my way and chase things up. Steve then said the car was in the garage as something had come up :/ this didn't seem right so I sent a friend unexpectedly to the dealer and it turns out it was the heating matrix the dash bored would of had to be taken out and was going to take 2 to 3days as it was a pretty big job in his own words. I'm so lucky that I didn't sign any papers confirming the car was mine I asked for my money back after trying to follow that up twice. I received it back & now have a lovely car from else where just be very careful.

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 29/06/17

Chantelle we are really sorry to hear you felt disappointed with your experience at First4car. We are an honest independent car retailer who believe in transparency at all times. We would never let a customer purchase a car knowing there was a fault, therefore as the car was having it's last inspection before your purchase it was noted there was a noise coming from the heater matrix. Our mechanics hoped this would be an issue that was quick to resolve to allow the car to go out the same day. Unfortunately the issue required longer to be resolved therefore as a customer you chose to have a refund which was carried out the same day. As a company we will always stand by being honest with our customers and providing cars of the highest standard. We are sorry that you were disappointed you couldn't collect your car on the day that had been arranged. We have spoken to our staff regarding ensuring good communication is maintained at all times.

By tony c on 31 May 2017 | Purchase not verified

nice and polite staff however i was very dissapointed with what i discovered your advert states cars come serviced in my case this is not true yes the service book had been stamped by you to say it had been done but on closer inspection i found the air filter filthy (not changed) the oil was just black sludge (not changed for ages) very poor service

Reply from First4car.Com West Yorkshire Trading Standards Audited Motor Dealer on 01/06/17

Hi Tony, I am sorry that you are not happy with your recent experience. Here at First4car we pride ourselves in ensuring that a customers expectations are exceeded and are naturally disappointed when they feel that they are not. Please feel free to contact me at your earliest convenience so that we can resolve this matter. Kind Regards Mark