Customer reviews of First4car.com

By Denise R on 29 September 2018 | Verified purchase

Excellent customer service would buy from them again

Reply from First4car.com on 29/09/18

Thank you Denise we’re really pleased to hear you received excellent customer service. That is always our aim. We would of course love to see you again when you decide it’s time for a new car. Thank you for your business.

By Terri Y on 29 September 2018 | Verified purchase

Very professional and friendly staff. Busy little garage so staff can seem quite distracted, but fast and efficient at dealing with sale.

Reply from First4car.com on 29/09/18

Thank you Terri for taking the time to leave a review. We apologise that when you came to collect your car it was a particularly busy time. Unfortunately we had a member of staff on holiday and another off sick, so On a busy day when we are a moderate sized busy garage 2 members of staff down can make a big difference to us. Once again we apologise. We are pleased to hear you felt your purchase was dealt with in a friendly and efficient way and hope you will consider choosing First4car again in the future. Many thanks

By Tina A on 19 September 2018 | Verified purchase

Very relaxed atmosphere, you are left to browse at your leisure, but the people we dealt with there were also very helpful and friendly if you did need assistance. The service we received was excellent from start to finish. Have already started recommending to friends!

Reply from First4car.com on 20/09/18

Thank you Tina, it's great to know you are recommending us to your friends and that you had a great experience in purchasing your new car. You know where to come when it's time for an update!

By Sarah M on 13 September 2018 | Verified purchase

A well stocked forecourt with a variable range of quality cars. Easy relaxed experience with no pushy sales banter. Knowledgeable team who could answer any question given to them. Good communication before and after sale. The vehicles were all at affordable prices and felt as ease when browsing as every car was open to sit in and look through. No trouble in asking for a test drive on several vehicles. I was recommended to go there by a buyer and I will also recommend in the future. They made car buying very pleasant and relaxed.

Reply from First4car.com on 13/09/18

Thank you Sarah for a fantastic 5 star review. Buying a new car can feel like a bit of a daunting task. Our aim is to reassure customers we will treat them fairly and be completely transparent with their purchase. It's great to hear you were recommended to come to First4car by a previous customer. Word of mouth is a great advertising tool! We hope you are enjoying your new car and look forward to seeing you again in the future.

By Louise C on 11 September 2018 | Verified purchase

Spoke to First 4 cars initially who gave options available on different purchases. Picked the suitable option no pressure. Got the car we wanted very easy to deal with highly recommend.

Reply from First4car.com on 12/09/18

Thank you Louise for taking the time to leave a review. We're always pleased to hear our customers were given advice but felt no pressure during their experience at our garage and drove away happy with their purchase. Great to hear you would recommend using us again. Thank you for your business.

By Colin B on 07 September 2018 | Verified purchase

Checked out online before visiting. No pressure sales and under no obligation. Our sales person sorted out all the paperwork and the whole experience was hassle free.

Reply from First4car.com on 09/09/18

A hassle free experience........ that's just what we aim for. Thank you Colin for taking the time to leave a review. You know where to come when it's time for an update. Than you for your business.

By Sam M on 06 September 2018 | Verified purchase

Car was as described, allowed a good look around, helpful salesman.

Reply from First4car.com on 06/09/18

Thank you Sam for your review. We know that buying a new car can feel like a bit of a minefield so we have worked really hard making our system as straight forward as possible for customers. Great to hear you are happy with your car as well as the service you have received. Thank you for your custom.

By Steven G on 05 September 2018 | Verified purchase

Very friendly service and easy to deal with. Car was very well prepared.

Reply from First4car.com on 06/09/18

Thank you Steven for taking the time to leave a review. We like to think of ourselves as a friendly bunch! We're really pleased you are happy with your purchase. Enjoy.....

By Bob D on 05 September 2018 | Verified purchase

very easy going salesman with no pressure.phoned me when he said he would.great service

Reply from First4car.com on 06/09/18

Thank you Bob for leaving a review. We try our best to keep the purchase very straight forward. Buying a new car should be pleasurable not stressful. We hope you'll come back to us again when it's time to update your car.

By Jude T on 05 September 2018 | Verified purchase

Ben gave me clear instructions and specific descriptions of the spec and answered all questions on each vehicle I was interested in. Nothing was too much trouble. I feel I've made the right decisions - on the vehicle and choosing First4Car - as I was given a fair exchange deal too. I picked up my car on the day and time I agreed AND it looked like a shiny new pin. I forgot something in my old car - Ben sorted this too. Definitely bril customer service - thank you Ben.

Reply from First4car.com on 06/09/18

Thank you Jude for a great 5 star review. We pride ourselves in providing great customer service. We firmly believe in helping customers make the right choice of car for them, making the process transparent and fair, and lastly making the whole experience enjoyable. We're really pleased you are happy with your car Jude as well as the customer service you received at First4car. You know where to come when it's time for an update......