Customer reviews of First4car.com

By Brian B on 23 October 2018 | Verified purchase

I knew which car I wanted as I had seen it online. When I told the salesman, he helped me to locate it and gave me time to inspect it without any sales pressure. I decided quickly that I liked the car and I decided to buy it. I had had my previous car for over fifteen years and so had little experience of how sales are currently conducted. He patiently took me through all the steps, explaining everything as we went along and ensuring that I understood. I would definitely recommend this company as I feel that I have purchased a good car at a good price and I feel fully confident that in the unlikely event that I have any problems, I will be dealt with sympathetically.

Reply from First4car.com on 24/10/18

Thank you Brian for a fantastic 5 star review. We never forget that buying a car is one of the largest purchases anyone makes. It's a huge decision and needs to be an informed choice that's right for each and every customer. We're really pleased to hear you felt confident with the information you were provided and with the company as a whole. Thank you for your business and we look forward to seeing you again in the future when it's time for an update.

By Rebacca S on 12 October 2018 | Verified purchase

We are delighted with our car, Dean could not have been more helpful. Lovely guy and a credit to the company! We will definitely be back next time.

Reply from First4car.com on 13/10/18

It was a pleasure doing business with you. Dean is a valued member of our team so great to hear you found him so helpful. We hope you enjoy your lovely new car. We look forward to seeing you again in the future.

By HAROLD F on 09 October 2018 | Verified purchase

Friendly. Pleasant staff. Very helpful. Easy process to buy from these guys. Will use again in the future. Very highly recommended. Thanks Steve for all your help.

Reply from First4car.com on 09/10/18

Harold we look forward to meeting you again in the future. It was a pleasure to do business with you and we're really pleased you found the process straight forward and pleasant ..... that is our aim!

By Faye H on 08 October 2018 | Verified purchase

Great buying experience with really helpful and non pushy sales. Love my new car, so far so good.

Reply from First4car.com on 09/10/18

Thank you Faye for taking the time to leave a review. It was a pleasure doing business with you. You know where to come when it's time for an update. Many thanks.

By Nuno T on 05 October 2018 | Verified purchase

Thanks to dean who sold me my first car after I passed my test he was beyond helpful and kind , Shame about the card payments buts everything was sorted in the end drove home for 3 hours and what a great car it really is thanks to dean and his team 👍

Reply from First4car.com on 06/10/18

Thank you Nuno for a great 5 star review. We're delighted to hear you're happy with your new car. A first car is always a special car. Enjoy and we look forward to seeing you again in the future when it's time for an update.

By Nicholas C on 03 October 2018 | Verified purchase

First4Car is a ZERO pressure car dealership. The staff are helpful, answer your questions, make you aware of options but do not pressure you at all. The sales team were professional throughout. I initially phoned for a test drive, was taken through formalities and then allowed to solo test drive. It meant I could see how the car felt to drive, rather than feeling you are on a driving test with a salesman sat in the passenger seat giving directions. No pressure to commit, and I phoned later once I decided it was the car for me and paid my deposit. I mentioned I'd noticed a problem on my drive, a damaged door rubber - I was ensured this would be fixed before I collected, and it was. When I went to collect the car, I was informed about the extended warranty, given a leaflet and left me in peace for 5 minutes so I could read coverage T&C, without pressure to commit. I had already got a quote from a comparison site, but took their offering as it was a better deal for me.

Reply from First4car.com on 03/10/18

Thank you so much Nicholas for such a detailed fantastic review! We’re so pleased each and every time we hear our customers are happy with their experience as well as their new car. We’re very fortunate at First4car to have a great team who all pull together to provide high quality cars and the best customer service. We appreciate your custom and look forward to seeing you again when it’s time for an update. Many thanks.

By Darren C on 01 October 2018 | Verified purchase

Bought car over internet, great communication very happy with car so far. Friendly helpful staff in branch.

Reply from First4car.com on 02/10/18

Thank you Darren for taking the time to leave a review. Great to hear you're happy with your new car as well as the service you received at First4car. We hope you'll consider First4car again in the future. Many thanks

By Mohammed K on 30 September 2018 | Verified purchase

First4cars provided an excellent customer service, the staff were very professional and curious. From my first intreset in the car to buying it, First4cars offered me range of buying options, advice and we're not pushing for a sale but wanted to make sure I was making the right choice. I will definitely recommend first4cars to my friends and family

Reply from First4car.com on 30/09/18

Thank you Mohammed for a great 5 star review. You were a pleasure to do business with. Our aim is that each and every customer finds the vehicle that meets all their needs and they drive away happy, so its great to hear you are happy to recommend First4car to your friends and family. Enjoy your new VW Golf and we look forward to seeing you again when it's time for an update.

By Denise R on 29 September 2018 | Verified purchase

Excellent customer service would buy from them again

Reply from First4car.com on 29/09/18

Thank you Denise we’re really pleased to hear you received excellent customer service. That is always our aim. We would of course love to see you again when you decide it’s time for a new car. Thank you for your business.

By Terri Y on 29 September 2018 | Verified purchase

Very professional and friendly staff. Busy little garage so staff can seem quite distracted, but fast and efficient at dealing with sale.

Reply from First4car.com on 29/09/18

Thank you Terri for taking the time to leave a review. We apologise that when you came to collect your car it was a particularly busy time. Unfortunately we had a member of staff on holiday and another off sick, so On a busy day when we are a moderate sized busy garage 2 members of staff down can make a big difference to us. Once again we apologise. We are pleased to hear you felt your purchase was dealt with in a friendly and efficient way and hope you will consider choosing First4car again in the future. Many thanks