Customer reviews of First4car.com

By George B on 26 September 2018 | Purchase not verified

I bought a hybrid Mitsubishi Outlander in February this year, and so far it has proved to an excellent purchase. It wasn't a cheap car, and I felt confident that First4car was a good firm. There was no hard sell. I took the car out for a test drive alone and it was all very relaxed. I've done just under 20k miles without any problem, including a road trip to Poland and back. The car came with a new MoT and I had it serviced after I'd done 10k, without any problem. It was an entirely positive experience all round.

Reply from First4car.com on 27/09/18

Lovely to hear from you George. We're so pleased you are happy and enjoying your Outlander. It's important to us as a company that our customers find the car that is right for them. It's great to hear you are happy with the customer service you received at First4car. You know where to come when it's time for an update!

By Jake M on 04 August 2018 | Purchase not verified

Without a doubt the best customer service I've had from a car dealer. When first walking on the forecourt I expected to be bombarded by staff trying to sell me a car but I wasn't. I was greeted with a friendly hello and left to browse the forecourt without feeling like I've got eyes in the back of my head. I went back a week later to test drive a car and was given the keys and was allowed to take the car out with my friend for an hour so I could enjoy the car at my own peril. I had a couple of concerns with the car which was a blue Corsa vxr (couple of scratches here and there and door wouldn't open all the time) but when I raised this with Mark, he promised to sort these out before purchase and be delivered. Can't thank first 4cars and Mark for an incredible purchasing experience and will definitely be back when I'm due a new car. Thanks

Reply from First4car.com on 06/08/18

Thank you Jake for taking the time to leave a fabulous 5 star review. We are delighted that you are happy with your vehicle and also the service that you received. It is our aim to ensure that customer's expectation are not just met but exceeded. See you when it is time for a upgrade.

By April T on 25 June 2018 | Purchase not verified

Great customer service, had been accommodating on the phone and in person. Car was amazing exactly what i wanted, had travelled a long way to collect car. definitely worth it.

Reply from First4car.com on 26/06/18

Thank you April for leaving a fantastic 5 star review! We're always happy to hear our customers are delighted with their new car as well as the service they have received. Every single member of staff works really hard at First4car to ensure every purchase runs smoothly. We hope you are enjoying your lovely new Picasso and we hope to see you again in the future.

By Benjamin H on 14 May 2018 | Purchase not verified

When I initially got the car I was happy, good price, had a good experience. However, the aftercare has been aweful. After a couple of weeks the low tyre pressure sensor started going off. I'd already taken it to another garage to have a look at the problem who said all four tyres valves were leaking. So called up Dealership to take a look at it, they told me it was just the front two tyres and replaced the valves ,which I had to pay for. Was not impressed I had to pay, but thought the issue would be solved. Two weeks later the tyre sensor went off again. This time back two had gone down, so took it back again and they changed the back two valves. This time I refused to pay as I'd already mentioned I'd been told it was all four that were an issue. After that I thought it would be all sorted. However yesterday, low tyre pressure sensor went off again. Front two have gone down, again. I would no longer recommend them, it has been such a hassle.

Reply from First4car.com on 15/05/18

Ben we are really sorry to hear the problem with the tyre pressure sensor has returned. Unfortunately from time to time issues occur with any vehicle as I know you understand. The sensors are of course under manufacturers warranty, so as we reassured you on the telephone today we will replace them free of charge. We do not like to hear of any our customers having a problem with their car. Therefore despite you being out of warranty we fitted the pressure sensors charging you for the parts at cost only, and we stood the labour cost. Our mechanics believed it was only 2 of the sensors that needed replacing therefore did not want to carry out work that was unnecessary. We apologise that it turned out that all 4 sensors were at fault and for this reason we did not charge you for the remaining 2 sensors that were replaced. We appreciate that even though you live near to the dealership this has caused you an inconvenience and for this we apologise.

By G M on 24 April 2018 | Purchase not verified

Very disappointing customer service. I phoned in the morning and arranged a test drive of a vehicle in the afternoon, as the salesman confirmed the car was still for sale. However, while on the way to Firs4Car I found myself stuck in busy traffic and realised I was going to be late for the scheduled test drive. Out of courtesy I rang the salesman at First4Car to say I was stuck in traffic and would be slightly late, only to be told by the salesman the car had been sold that afternoon. The salesman stated First4Car allegedly had tried to contact me, but there is no record of this on my mobile phone. Both my wife and I had taken time out of our busy jobs to view the vehicle which has only added to the frustration of our experience of First4Car and ended up being a complete waste of our time . First4Car apparently pride themselves on customer service, but my customer experience falls far short of what I would expect based on it's marketing.

Reply from First4car.com on 25/04/18

Graham we are really sorry that you missed out on one of the VW Golfs that you were looking at. We most certainly do pride ourselves on our customer service and this time we did fall short of our high standards. We're glad to hear that you are giving us the opportunity to source you another great Golf. We have also reviewed our procedures to ensure that we do not let any of our customers down again in the future. We appreciate everyone has busy lives and although you are local to us Graham we caused you an inconvenience and for this we apologise.

By Lexy M on 24 April 2018 | Purchase not verified

Amazing! Mark replied to any questions as fast as he could, he kept me up to date and helped me with everything I needed! Sorted my finance out for me and got the car ready in a short time period. When I got to the dealership everyone was very helpful, especially when we had a problem with my finance (no fault of theirs) and Mark even stayed an hour behind just to make sure everything was sorted and I could have my car! He really put in 110% effort and made it seem as easy as it could for me, I've recommended First4Car to everyone I know looking for a new car as I really think they are the best to go with!

Reply from First4car.com on 24/04/18

Thank you Lexy for a fabulous review. Huge pat on the back to Mark for going above and beyond! Mark was determined he was going to get you in your car that evening and we're glad his persistence paid off! We hope you are enjoying your new car. Thank you for your custom and we look forward to seeing you again in the future.

By Nicola M on 07 April 2018 | Purchase not verified

Collected my new Audi last week and am in love with it. Great service from Ben, the car was as described. Will be back for my next one. Thanks for all your help. 5++

Reply from First4car.com on 08/04/18

Thank you Nicola for a great review. You did choose a lovely Audi! So glad to hear you're enjoying it and we look forward to seeing you in the future.

By Andrew E on 06 April 2018 | Purchase not verified

I rang up to check the availability of a car, i was told it was available so i travelled from Manchester to Leeds to test drive it. I test drove the car and like it, i decided to buy it despite the incredibly low amount given for my car in part ex, i was however told that they couldn't take a deposit because it was Easter Sunday and was promised they would ring me on the Tuesday and take one over the phone. I never received that phone call. I rang up on Friday to find out why and was then informed they had sold the car to somebody else 2 days before i viewed it, they hadn't bothered to ring me and share this information. The car is still up for sale on their website I'm not impressed they have had me waste my time and fuel travelling to see a car that had already sold and i'm not impressed that they didn't have the courtesy to ring me and explain. i'm also not impressed with the pitiful amount offered for my car in part ex My experience with First4cars was an absolute shambles.

Reply from First4car.com on 08/05/18

After a communicative error at our end Andrew is now driving his lovely new Golf. We got it wrong Andrew and we apologise. Lessons have been learned to ensure this does not happen again. Thank you for your patience.

By Mag B on 18 March 2018 | Purchase not verified

The service I experienced from First of Cars was fantastic. The level of communication provided, the professionalism were spot on. No hard sale, just genuine people, the car was exactly as was described and the whole transaction went very smoothly.

Reply from First4car.com on 19/03/18

Thank you Mag for a spot on review. We like to think we are normal people! People that care and work really hard to ensure each and every customer gets the best deal possible and receives the highest customer service we can provide. Thank you for your custom and we look forward to seeing you again in the future.

By peter i on 17 February 2018 | Purchase not verified

not very often i write reviews but all staff very helpful nothing was to much trouble,i have had a number of cars over the years and i wish i had bought a car from here before . all staff friendly helpful not pushy or pestering you and they are professional all in all fantastic buying experience would recommend to any one 10/10.

Reply from First4car.com on 18/02/18

Wow Peter what a fantastic review that’s brilliant thank you. We all work really hard as one big team at First4car. Without each and every team member we couldn’t provide the service we do. It’s great to hear from our customers that they’ve enjoyed their car buying experience. You know where to come when it’s time for an update! In the meantime enjoy your new car ¿