Customer reviews of First4car.com - Trading Standards Approved Dealership

By Luke Stokes on 12 May 2021 | Verified purchase

I was very impressed by the service I received from First 4 Car and particularly Jordan. From first viewing my car to driving it away and beyond, First 4 Car & Jordan we consistently helpful, answering the multiple questions that I had. I would recommend First 4 Car to any other people searching for a car!

Reply from First4car.com - Trading Standards Approved Dealership on 13/05/21

A huge thank you for the recommendation Luke, it means a lot. We are very fortunate at First4car to have great staff who really care about their customer's experience. There really are never too many questions to be asked! We want to know the car you are buying is the right car for you. Thank you for choosing First4car and we hope to see you again in the future.

By poppy strut on 11 May 2021 | Verified purchase

Fab service, fab car. Thanks to first4car and ben for everything

Reply from First4car.com - Trading Standards Approved Dealership on 11/05/21

You were a pleasure to help buy your new car Poppy. Thank you for choosing First4car. We very much hope you'll choose us again in the future.

By Anonymous on 11 May 2021 | Verified purchase

Great experience throughout. Took me ages to find the right car. Service by Ben was second to none. Part ex my car for a great price aswell. Couldn’t be happier. See you next !!

Reply from First4car.com - Trading Standards Approved Dealership on 11/05/21

Finding the right car for our customers is really important to us. We know you'll be happy with your choice...... enjoy, and we will very much look forward to welcoming you back again when it's time for an update. Thank you for your review.

By Anonymous on 10 May 2021 | Verified purchase

Not good customer service from Jordan, showed a real lack of care

Reply from First4car.com - Trading Standards Approved Dealership on 11/05/21

Thank you for your review. We are really sorry to hear you felt the customer service you received was worth only 1 star. This was certainly not our intention. Jordan has tried to contact you on a couple of occasions out of concern to find out why you felt he had a lack of care. I have also emailed you as the Director of First4car. I would very much appreciate your response to my email to find out what went wrong and how I can make amends.

By Anonymous on 08 May 2021 | Verified purchase

Excellent service from start to finish made buying a car remotely much easier than I expected.

Reply from First4car.com - Trading Standards Approved Dealership on 10/05/21

Thank you for a great review. It's always lovely to hear we have exceeded a customers expectations and that you found our remote purchase nice and easy. Thank you for choosing First4car and we hope to see you again in the future.

By carol C on 05 May 2021 | Verified purchase

I would highly recommend First4car to anyone! Ben you are a credit to the company, the Customer Service we received was absolutely outstanding. Luke @ After Sales you are a star! And the delivery driver was fab and adhered to social distancing, which was very reassuring. Quality cars that are priced to sell, no hassle, no pushy salesmen and no hidden or additional costs, thanks again to all!

Reply from First4car.com - Trading Standards Approved Dealership on 18/05/21

Thank you Carol for a lovely review. A big pat on the back to Ben, he really is a credit to the company we agree, as is Luke and our delivery driver. We are very fortunate to have staff that really genuinely care about our customers experience. It's fantastic to hear you were so pleased with the customer service you received. Huge thank you for choosing First4car and we very much hope to see you again in the future.

By claire on 01 May 2021 | Verified purchase

I was greeted on arrival by Ben who was extremely helpful and very friendly. He answered all the questions that I asked he allowed a test drive so I could get a proper feel of the car that I liked.I would have no hesitation in recommending first 4 cars to my friends and family and I would tell them to ask to speak to Ben.

Reply from First4car.com - Trading Standards Approved Dealership on 01/05/21

Thank you Claire for a great review. We love to hear our customers are happy. Thank you for choosing First4car. We look forward to seeing you again in the future.

By martin feeney on 01 May 2021 | Verified purchase

First time we have bought from First4cars. Ben was very helpful and explained everything that we needed to know Buying our car from here was a lot less hassle than the bigger dealers I would highly recommend this dealership to anyone Thanks again to Ben and all staff

Reply from First4car.com - Trading Standards Approved Dealership on 01/05/21

Thank you Martin for a great review. Thank you for choosing First4car, We wish you all the best.

By Jennifer Hoyle on 24 April 2021 | Verified purchase

Thank you Jordan for first class customer service! We were dealt with efficiently and professionally and all questions we had were answered fully. On collection of the car our expectations were exceeded. The car was perfectly presented and it was a quick and enjoyable experience upon collecting. Would highly recommend!!

Reply from First4car.com - Trading Standards Approved Dealership on 24/04/21

Thank you Jennifer for taking the time to leave your comments. It's great to hear you are happy with both the service you received from Jordan as well as your lovely new car! Enjoy! We hope to see you again when it's time for an update.

By Anonymous on 12 April 2021 | Verified purchase

This garage is amazing! Fabulous service! With special thanks to Jordan!!!

Reply from First4car.com - Trading Standards Approved Dealership on 12/04/21

Thank you James. It was really special to have you as our first customer on the forecourt after re opening collecting your lovely Volvo. We wish you and your lovely family all the very best.