Customer reviews of First4car.com - Trading Standards Approved Dealership

By leung S on 18 January 2021 | Verified purchase

Good price, good sales service, it will be 5 star if they can fully charge my car battery before delivery.

Reply from First4car.com - Trading Standards Approved Dealership on 19/01/21

Thank you Leung for taking the time to leave a review. We appreciate feedback from our customers to allow us to improve our service. We are sorry to hear your battery was low. We have tried contacting you via email and telephone. Please get in touch if the battery is still a problem. There was no fault found with the battery on our pre delivery inspection. It could be that the battery was low due to the car being stood during lockdown and then not being driven as the car was delivered to you. We're pleased you were happy with the sales service..... our after sales is just as good! If the battery has not recharged with your use please get in touch. Many thanks.

By Andrew S on 17 January 2021 | Verified purchase

Quick, easy and efficient. Jordan was helpful in every way possible, went through all the options and info. Car is in great condition, valeted and MOTd as promised. Made what can be a stressful experience a doddle. Cheers, Andy

Reply from First4car.com - Trading Standards Approved Dealership on 17/01/21

Quick, easy, efficient and a doddle...... just the way buying a new car should be! It's great to hear you're happy with your new car Andrew. Thank you for choosing First4car. We wish you and your family well at this time.

By emily J on 17 January 2021 | Verified purchase

I contacted First 4 Car and within a week I drove away with my first car. They’ve been honest and transparent about the process and have moved quickly. Buying a car during a pandemic made me a little nervous but the team made sure everything was done well. Everything was cleaned and presented beautifully in the car and it was a quick and easy contactless collection! The warranty offered is great too. We noticed on the car there was something that needed attention (something the guys could not have possibly known about) and they have agreed to completely sort it out at the earliest convenience. I’ll definitely be coming back for my next car.

Reply from First4car.com - Trading Standards Approved Dealership on 17/01/21

Emily thank you for an outstanding review...... it really does put a huge smile on our faces to read our customers are so happy with their car as well as the service they have received. Enjoy your lovely new car and will very much look forward to hearing from you in the future when it's time for an update. Stay safe.

By Cindy M on 16 January 2021 | Verified purchase

Given the Covid-19 pandemic with all the restrictions, buying a car could not have been any smoother or straight forward. The salesperson was professional in his communication, helpful with a virtual WhatsApp video, informative and even helped with arranging finance too. Could not have been happier, thank you Jordan.

Reply from First4car.com - Trading Standards Approved Dealership on 17/01/21

Thank you Cindy for a fantastic 5 star review. We've always worked hard to ensure the buying process is straight forward..... during the Covid pandemic we think it's even more important to keep things straight forward. It's great to hear you had all the information you needed prior to purchase and that the Whats App videos were helpful. Enjoy your new car and we hope to see you again in the future. We wish you and your family well.

By Mish N on 12 January 2021 | Verified purchase

Customer service was excellent and very helpful under current restrictions. Quick and painless process. Overall an outstanding service.

Reply from First4car.com - Trading Standards Approved Dealership on 12/01/21

Huge thank you Mish for taking the time to leave a review. Reviews are really important to us as a company to help reassure other customers you will receive a great service at First4car. We have a great team who work really hard..... no more so than during the current pandemic so it's great to hear you received 'outstanding service'. Thank you for choosing First4car and we wish you well at this time.

By rebecca S on 08 January 2021 | Verified purchase

The process of part exchanging my old car and purchasing a new one from First 4 Car was made simple and hassle free. Every employee I spoke to was extremely friendly and helpful.

Reply from First4car.com - Trading Standards Approved Dealership on 10/01/21

It's great to hear you found our click and collect process easy and hassle free, as that was always our aim. Thank you for choosing First4car.com. We very much hope you'll choose us again in the future. We wish you and your family well.

By jennifer C on 07 January 2021 | Verified purchase

Great customer service from start to finish . Very smooth transition . Great cars for great prices . Showrooms very clean . The staff are helpful and courteous . Thankyou

Reply from First4car.com - Trading Standards Approved Dealership on 07/01/21

Thank you Jennifer for a great review. We are very fortunate to have such a fantastic team here at First4car who have pulled together even more so in the last 9 months to continue to provide excellent service to our lovely customers. Thank you for choosing First4car. We wish you and your family all the best at this time. Stay safe.

By Paul W on 30 December 2020 | Verified purchase

Saw car advertised on 24th Dec - delivered to my door on 29th Dec which was brilliant considering it was Christmas holidays. Our new car was exactly how it was advertised - perfect. Great experience with excellent service throughout car purchase transaction from initial contact to delivery. A big thank you to Jordan who made us feel very comfortable throughout - we even decided to keep our trade in vehicle a day before delivery and Jordan sorted the amendment without any hassle. Thank You. Paul W.

Reply from First4car.com - Trading Standards Approved Dealership on 31/12/20

It's great to hear our customers are liking our remote delivery service. Our team have worked really hard to ensure our various new methods of purchase run smoothly for our customers. Enjoy your new car Paul and we wish you and your family well at this time. Thank you for choosing First4car.com.

By Paul B on 29 December 2020 | Verified purchase

Great professional service from beginin to end. Even when things get stressful as buying any car can be these guys take the pressure off by providing reassurance and welcome advice. Jordan dealt with everything so I literally just turned up and drove away happy. Thank guys.

Reply from First4car.com - Trading Standards Approved Dealership on 29/12/20

Thank you Paul for a fantastic review. We are over the moon to read you feel we took away the stress of buying your new car...... we firmly believe buying a car should be an exciting enjoyable experience. Thank you for choosing First4car and we very much hope to see you again in the future. We wish you and your family well.

By sue P on 18 December 2020 | Verified purchase

helpful very friendly and nothing is too much trouble, car was perfect when collected it smooth handover would deffo recommend

Reply from First4car.com - Trading Standards Approved Dealership on 18/12/20

Thank you Sue for taking the time to leave a review. We strive for excellent customer service with every single customer so it's great to hear you are happy with both the service and your new car! Thank you for choosing First4car and we wish you a safe and Merry Christmas.