Customer reviews of First4car.com - Trading Standards Approved Dealership

By ALAN P on 15 July 2020 | Purchase not verified

My first car from First4car, and would definitely use them again. I dealt with Jordan mainly, and found him to be very helpful and efficient. I was told I could take up to 20 minutes on the test-drive, not just a whizz round the block. And credit has to go to the lads who prepared the vehicle for collection, it was done to a very high standard.

Reply from First4car.com - Trading Standards Approved Dealership on 16/07/20

Thank you Alan for a great 5 star review. To hear you'll be returning is fabulous. We are very fortunate to have a very hard working team at First4car. We will give the team of valetors a big pat on the back for their efforts. It's nice that they get a special mention from you thank you. Take care Alan and enjoy your new car.

By matty P on 23 June 2020 | Purchase not verified

so gooooooood!! ben helped me all the way. Love my new . All my friends and family have been told about you guys. thanks so much for everything

Reply from First4car.com - Trading Standards Approved Dealership on 25/06/20

Matty thank you so much for a fantastic review and spreading the word about First4car! You were an absolute pleasure to help with your purchase. We very much look forward to seeing you and your friends and family in the future. Thank you for choosing First4car.

By Amanda A on 23 June 2020 | Purchase not verified

Made an appointment to view car day before, drove from Manchester. When we arrived we were told someone would be with us shortly which they wasn’t. In the meantime we spotted the car we’d come to see, it was awful, full of scratches, stunk of smoke inside, very dirty inside hadn’t been cleaned prior to us booking an appointment to see it!! Not professional salesmen. Not as described online. Very dissapointed we had a wasted journey.

Reply from First4car.com - Trading Standards Approved Dealership on 23/06/20

Amanda we are sincerely sorry to hear of your experience today. I can completely understand your disappointment. The car you made an appointment to view had just been part exchanged yesterday. When you made the appointment it should have been explained that the car had not been prepared and with skeleton staff due to COVID -19 it was unlikely it could be prepared to sale standard prior to your arrival. We are adhering to the Government guidelines meaning we are asking customers to make an appointment. Unfortunately it can be difficult to estimate how long a customer needs for their visit meaning at times our staff are held up. In order to keep everyone safe procedures are taking longer than they usually would. Once again we apologise and wish you well.

By Jane D on 17 May 2020 | Purchase not verified

Under current circumstances, it was a safe and straight forward to purchase a vehicle. Staff friendly and accommodating not at all pushy. Never felt under any pressure to purchase extras or vehicle itself. Collection of vehicle straightforward all rules etc adhered too with regards to social distancing all cars sanitized. Only had vehicle 24hours but extremely happy. Had been described accurately and had been valeted to a high standard,came with new MOT and service. 😆

Reply from First4car.com - Trading Standards Approved Dealership on 17/05/20

Thank you Jane for your high recommendation. It's great to hear you are happy with your car as well as feeling confident with the service we provided. We wish you and your family well.

By Daniel F on 19 December 2019 | Purchase not verified

Excellent service from First4Cars! I will definitely be buying a car from you again! Hassle free, friendly and fantastic service all round! Thanks you for all your help, from a very happy new car owner!

Reply from First4car.com - Trading Standards Approved Dealership on 20/12/19

Thank you for taking the time out to leave such a kind review Daniel, It is great to hear that you have had a stress-free experience when buying from us. We can't wait to see you again in the future when it is time to get another!

By annmarie M on 19 December 2019 | Purchase not verified

Would like to thank the staff at first4carsin PudseyLEEDS FOR the service when changing my car today ,,,The service from start to finish was excellent ...Would recommend this company and will use them again ...thank you

Reply from First4car.com - Trading Standards Approved Dealership on 20/12/19

It's great to read another lovely 5 star review! We pride ourselves on our customer service so hearing it was "excellent" is fantastic for us to hear! We really hope your enjoy your new car!

By Andrew L on 28 November 2019 | Purchase not verified

Absolutely fantastic service from start to finish with this company when I recently purchased a vehicle. Ian supplied his personal phone number and made regular contact trough the whole process and up to delivery of the vehicle up to Scotland. Would highly recommend this company.

Reply from First4car.com - Trading Standards Approved Dealership on 28/11/19

Thank you Andrew, it gives us such a boost to hear such glowing reviews. It makes all the hard work worth while to hear our customers are happy with their new car as well as the customer experience. Thank you for choosing First4car. We hope you'll tell all your friends and family.

By Mark L on 22 October 2019 | Purchase not verified

What a great place to go car shopping, very friendly staff, a varied selection, and very good prices. I'd like to thank Mark P for guiding me through the whole process of buying the car I chose, he was a gent from start to finish. I would definitelyrecommend First4 car if you're looking to buy.

Reply from First4car.com - Trading Standards Approved Dealership on 22/10/19

Thank you Mark for leaving your feedback. We like to think we’re a friendly bunch and Mark is a real gent so we’ll be sure to give him a pat on the back. We’re very fortunate to have a great team here at First4car all striving to provide the best service possible. Thank you for choosing First4car and we hope you’ll consider returning when it’s time for an update.

By Geoff B on 27 September 2019 | Purchase not verified

I can only describe my experience with First4Car.com as first class. They were very helpful and professional, no pressure or hard sales tactics. In the end I decided not to go ahead with the purchase of a reserved vehicle and despite not the outcome the dealer would have wanted there was no hassle in getting my deposit refunded. High recommended.

Reply from First4car.com - Trading Standards Approved Dealership on 28/09/19

Thank you Geoff for leaving a review. Our number one priority is our customers being happy so you deciding the car wasn’t for you wasn’t a problem. Keep an eye on our website! We’d love to help you find the right car in the future. All the best.

By Milla J on 03 September 2019 | Purchase not verified

I bought a low-mileage and very competitively-priced car from this dealership. They were fantastic from start to finish. I live 250 miles away, so my local friend visited them. They gave him all the details and allowed him to make a full inspection of the vehicle, which I bought on the strength of that, and the immaculate presentation. I then travelled up to collect it and part-exchange my vehicle. I was hoping for more, but they were fair and explained why they wouldn't pay more. The journey home was a joy. I'd bought the car ahead of a long journey, so was dismayed to find that the car wouldn't start the following day. However, their service was impeccable - they swung into action at his end, making enquiries about taking the car back for repair and organising a hire car so we could go on holiday. Luckily, it was just a flat battery. They agreed, without quibble or question, to replace it. Fantastic service. I would highly recommend them. Thanks so much!

Reply from First4car.com - Trading Standards Approved Dealership on 04/09/19

Wow, what a glowing review! We specifically remember this instance at here First4car, and to read that you were more than happy with the service we provided not only during, but after the sale of the car, is fantastic! Thank you so much for putting your faith in us, and we hope to see you again in future!