Customer reviews of First4car.com
At First4car.Com West Yorkshire Trading Standards Audited Motor Dealer we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
Mitsubishi Outlander
By George B on 26 September 2018 | Purchase not verified
I bought a hybrid Mitsubishi Outlander in February this year, and so far it has proved to an excellent purchase. It wasn't a cheap car, and I felt confident that First4car was a good firm. There was no hard sell. I took the car out for a test drive alone and it was all very relaxed. I've done just under 20k miles without any problem, including a road trip to Poland and back. The car came with a new MoT and I had it serviced after I'd done 10k, without any problem. It was an entirely positive experience all round.
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5
Outstanding customer service and professional team
By Jake M on 04 August 2018 | Purchase not verified
Without a doubt the best customer service I've had from a car dealer. When first walking on the forecourt I expected to be bombarded by staff trying to sell me a car but I wasn't. I was greeted with a friendly hello and left to browse the forecourt without feeling like I've got eyes in the back of my head. I went back a week later to test drive a car and was given the keys and was allowed to take the car out with my friend for an hour so I could enjoy the car at my own peril. I had a couple of concerns with the car which was a blue Corsa vxr (couple of scratches here and there and door wouldn't open all the time) but when I raised this with Mark, he promised to sort these out before purchase and be delivered. Can't thank first 4cars and Mark for an incredible purchasing experience and will definitely be back when I'm due a new car. Thanks
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5
Fantastic
By April T on 25 June 2018 | Purchase not verified
Great customer service, had been accommodating on the phone and in person. Car was amazing exactly what i wanted, had travelled a long way to collect car. definitely worth it.
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5
Great at first, but aftercare very poor.
By Benjamin H on 14 May 2018 | Purchase not verified
When I initially got the car I was happy, good price, had a good experience. However, the aftercare has been aweful. After a couple of weeks the low tyre pressure sensor started going off. I'd already taken it to another garage to have a look at the problem who said all four tyres valves were leaking. So called up Dealership to take a look at it, they told me it was just the front two tyres and replaced the valves ,which I had to pay for. Was not impressed I had to pay, but thought the issue would be solved. Two weeks later the tyre sensor went off again. This time back two had gone down, so took it back again and they changed the back two valves. This time I refused to pay as I'd already mentioned I'd been told it was all four that were an issue. After that I thought it would be all sorted. However yesterday, low tyre pressure sensor went off again. Front two have gone down, again. I would no longer recommend them, it has been such a hassle.
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5
Disappointing customer service
By G M on 24 April 2018 | Purchase not verified
Very disappointing customer service. I phoned in the morning and arranged a test drive of a vehicle in the afternoon, as the salesman confirmed the car was still for sale. However, while on the way to Firs4Car I found myself stuck in busy traffic and realised I was going to be late for the scheduled test drive. Out of courtesy I rang the salesman at First4Car to say I was stuck in traffic and would be slightly late, only to be told by the salesman the car had been sold that afternoon. The salesman stated First4Car allegedly had tried to contact me, but there is no record of this on my mobile phone. Both my wife and I had taken time out of our busy jobs to view the vehicle which has only added to the frustration of our experience of First4Car and ended up being a complete waste of our time . First4Car apparently pride themselves on customer service, but my customer experience falls far short of what I would expect based on it's marketing.
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5
Fabulous and Helpful!
By Lexy M on 24 April 2018 | Purchase not verified
Amazing! Mark replied to any questions as fast as he could, he kept me up to date and helped me with everything I needed! Sorted my finance out for me and got the car ready in a short time period. When I got to the dealership everyone was very helpful, especially when we had a problem with my finance (no fault of theirs) and Mark even stayed an hour behind just to make sure everything was sorted and I could have my car! He really put in 110% effort and made it seem as easy as it could for me, I've recommended First4Car to everyone I know looking for a new car as I really think they are the best to go with!
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5
Brilliant garage
By Nicola M on 07 April 2018 | Purchase not verified
Collected my new Audi last week and am in love with it. Great service from Ben, the car was as described. Will be back for my next one. Thanks for all your help. 5++
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5
Shambolic.
By Andrew E on 06 April 2018 | Purchase not verified
I rang up to check the availability of a car, i was told it was available so i travelled from Manchester to Leeds to test drive it. I test drove the car and like it, i decided to buy it despite the incredibly low amount given for my car in part ex, i was however told that they couldn't take a deposit because it was Easter Sunday and was promised they would ring me on the Tuesday and take one over the phone. I never received that phone call. I rang up on Friday to find out why and was then informed they had sold the car to somebody else 2 days before i viewed it, they hadn't bothered to ring me and share this information. The car is still up for sale on their website I'm not impressed they have had me waste my time and fuel travelling to see a car that had already sold and i'm not impressed that they didn't have the courtesy to ring me and explain. i'm also not impressed with the pitiful amount offered for my car in part ex My experience with First4cars was an absolute shambles.
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5
Great experience, strongly recommend.
By Mag B on 18 March 2018 | Purchase not verified
The service I experienced from First of Cars was fantastic. The level of communication provided, the professionalism were spot on. No hard sale, just genuine people, the car was exactly as was described and the whole transaction went very smoothly.
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5
fantastic buying experience
By peter i on 17 February 2018 | Purchase not verified
not very often i write reviews but all staff very helpful nothing was to much trouble,i have had a number of cars over the years and i wish i had bought a car from here before . all staff friendly helpful not pushy or pestering you and they are professional all in all fantastic buying experience would recommend to any one 10/10.