I have driven past First4Car many times over the years but have never before called in to their premises. They had a car for sale that I was looking for and so I called in without an appointment. I was greeted by Ben who was friendly and helpful. He explained that the car I was enquiring about had only just arrived with them and was in their workshop being prepared, he invited me to have a look at it although it clearly wasn't showroom ready.
The car was exactly what I was looking for so I arranged to visit again in a couple of days for a test drive. On my next visit Ben took a copy of my driving licence and then handed me the key to the car. Being local I knew the area and took the car on a drive so I could see how it performed over a variety of road types.
At the end of the test drive I was happy with the car, went through a number of questions with Ben and then agreed to buy, I paid the £500 deposit by Debit Card and we agreed a collection date.
The car was prepared to a very high standard, had a full 12 month MOT and I was completely happy with the way it had been made to look when I picked it up.
Over the weekend as I was learning all about the car I noticed in the service record that the rear brakes should be inspected within the next 100 miles. I contacted Ben and we agreed a day the following week when I could bring in the car to be looked at.
I spoke with the mechanic who was extremely helpful and informative, he advised that the rear pads were indeed very worn and so he had ordered and fitted replacements immediately, without charge to myself.
Each time I visited First4Car they were very busy, they have lots of staff for a small outfit but everyone I met was helpful and engaging. They obviously turnover lots of cars and they have 5* ratings on Google which inspires confidence.
I wouldn't have any hesitation in recommending them or indeed buying another car from them.